Service Request Ticket

Service Request Information

CONTACT	Name	Howell, Leta	Date	May 05, 2015 08:25 AM
	Department	Business Services/Printshop	Phone	88440
	Location		Email	howelll@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140489 (opens in a new window)	Bldg/Room	WEL 172
	Service Tag	8KKBB42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	8KKBB42	Location	Alan Stone, Printshop Print Tech station
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from W#20101379 dobe Acrobat Pro 10 WIN license from P0083034, Adobe Design Standard CS6 WIN from P0085592; Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970;
	Wired NIC	98:90:96:BF:13:4A

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	May 05, 2015 11:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	May 05, 2015 11:33 AM	Both PC's CS6 have been licensed.	Add Attachment
Miles Rakestraw	May 05, 2015 11:16 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Tricia Flaherty	May 05, 2015 10:31 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	May 05, 2015 10:31 AM	W#20140488 and W#20140489 should both have licenses of Adobe Design Standard but both stations are saying that they are "trail" and "expired" can you please visit both these computers in the Printshop and make sure that they have their serial # entered properly and no longer trial. Serial key can be found at: T:\Adobe Creative Suite\Adobe CS6 Suites\AdobeCS6DesignStdWIN&MAC	Add Attachment
Meghann Thilberg	May 05, 2015 08:25 AM	Leta thought they purchased the program "creative suit 6 design" in the print shop, but she said it was a trial download and it has expired. She's pretty sure they purchased the program and is wondering if it's because they got 2 new computers down there. If you could give her a call when you get a chance that would be great.	Add Attachment