Service Request Ticket - # 56824

Service Request Information

CONTACT Name Wright, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2015 09:57 AM
Department Creative Arts/Theater-Dance Phone 88861
Location Email wrightr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130876[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4408V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4408V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; TRANSFER from W#20110144 AutoCad per the ED community agreement,Vectorworks lab licensing UPGRADED to version 2106 from P0101656 SEPT2016 SR61151, Adobe Photoshop Extended CS5 WIN License from P0077238]; Adobe Acrobat Pro XI (v.11) from P0093428

Wired NIC 34:17:EB:A5:DF:E6

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia May 05, 2015 11:29 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia May 05, 2015 11:29 AM 
I was able to get hold of Ryan and help him
resolve the problem with accessing vector
works.With trouble done I realize that it had to
do something with the path. Uninstalling and
reinstalling solve the problem.
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Dyl Karbia May 05, 2015 10:05 AM 
Task reassigned to Dyl Karbia.
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Megan Thibeault May 05, 2015 09:58 AM 
The
server for Vectorworks is bagel.wou.edu.
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Megan Thibeault May 05, 2015 09:57 AM 
missing vector works

Both 2009 and 2013 folders are missing, just needs
one to work.
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