Service Request Ticket

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CONTACT	Name	Bracy, Jennifer	Date	May 05, 2015 11:16 AM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110434 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25GQ1QUDHJW	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	Unknown	Software	bundled with iLife'11, Microsoft Office 2011 for MAC from P0083713 Adobe Master Collection CS5.5 MAC P0083713 Apple Keynote '09 Volume Licenses 22 seats from P0083717, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:27:47:B5
	Wireless NIC	E4:CE:8F:67:CC:32
	Bluetooth NIC	34:51:C9:F3:81:97

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jun 05, 2015 03:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jun 05, 2015 03:17 PM	Computer delivered to the lab.Set-up is complete.	Add Attachment
Babatunde Idahor	Jun 05, 2015 03:00 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Zach Myers	Jun 04, 2015 03:14 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Jun 04, 2015 03:14 PM	The computer has been tested extensively and is ready to go, however the room is still in use by a class.	Add Attachment
Babatunde Idahor	Jun 04, 2015 01:20 PM	Task reassigned to Zach Myers.	Add Attachment
Babatunde Idahor	Jun 04, 2015 12:37 PM	* Apple diagnostics complete.No errors found*.	Add Attachment
Babatunde Idahor	Jun 04, 2015 12:37 PM	Aple diagnostics complete .No errors found.	Add Attachment
Babatunde Idahor	Jun 04, 2015 10:29 AM	Running Apple diagnostics on the imac.	Add Attachment
Babatunde Idahor	Jun 04, 2015 09:39 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Jun 04, 2015 08:45 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Zach Myers	Jun 03, 2015 03:34 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Jun 03, 2015 03:26 PM	Kept crashing even during hardware tests, so it's not a software problem. Brought it back & it's now on my desk.	Add Attachment
Zach Myers	Jun 03, 2015 02:54 PM	Task reassigned to Zach Myers.	Add Attachment
Megan Thibeault	Jun 03, 2015 11:37 AM	open at 2	Add Attachment
Zach Myers	Jun 02, 2015 04:53 PM	I've checked a couple more times and the lab has been busy, hopefully it will be clear tomorrow.	Add Attachment
Zach Myers	Jun 02, 2015 03:08 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Jun 02, 2015 03:08 PM	When I went to check, there was still a class in session.	Add Attachment
Zach Myers	Jun 02, 2015 03:05 PM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Jun 02, 2015 01:18 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Jun 02, 2015 01:18 PM	The room should be free after 3	Add Attachment
Babatunde Idahor	Jun 02, 2015 01:14 PM	Task reassigned to Zach Myers.	Add Attachment
Babatunde Idahor	Jun 02, 2015 11:33 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Alyssa Little	Jun 02, 2015 10:00 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Jun 02, 2015 10:00 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Jun 02, 2015 10:00 AM	**This is an email** Hi - The same system we were having trouble with before is still crashing randomly... # 20110434, directly in front of the instructor's doc cam. There does not seem to be any pattern... this time my student was simply using Chrome and checking her WOU email; nothing else was open or running. Thanks, Jen	Add Attachment
Babatunde Idahor	May 18, 2015 03:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	May 18, 2015 03:19 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	May 18, 2015 03:18 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	May 18, 2015 03:05 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Vikas Sharma	May 18, 2015 09:05 AM	Send her email Hello Jennifer, My name is Vikas Sharma and i am one of the student tech from UCS. I would like to give you some update son the computer for ITC room 210. I just installed some updates and checked all other programs. It working fine now. I spend like half an hour over there. If you have problems with that computer again please email me. Regards Vikas Sharma	Add Attachment
Ryan Ripp	May 14, 2015 01:56 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ryan Ripp	May 14, 2015 01:56 PM	**This is an email** Hi - This station continues to crash. It doesn't happen when any particular activity is performed or program is used... sometimes it's just when someone walks away they come back to find that it has turned itself off. Thank you for your attention to to this.	Add Attachment
Alyssa Little	May 12, 2015 12:01 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	May 12, 2015 12:01 PM	**This is an email** My 'broken' note is still on the computer from a week ago, and no communication was made to me about this... so i just assumed it's still not working properly. I will try [at 1 or 1:30] to work with it and find out. I can tell you that the most used software is Adobe InDesign, Illustrator, and Photoshop, and MS Word.	Add Attachment
Miles Rakestraw	May 05, 2015 12:40 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	May 05, 2015 12:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	May 05, 2015 12:40 PM	Went to check out the problem. Could not re-create the issue. Will have her call if it happens again.	Add Attachment
Miles Rakestraw	May 05, 2015 11:35 AM	The room will be open at 12:00 pm today.	Add Attachment
Alyssa Little	May 05, 2015 11:16 AM	The computer is in ITC 210 **This is an email** Station # 20110434 (almost directly in front of instructor's kiosk) is acting up... it unexpectedly crashed twice this morning. Thanks! Jen	Add Attachment