Service Request Ticket - # 56828

Service Request Information

CONTACT Name Cancel-Tirado, Doris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2015 12:30 PM
Department College of Education Phone 88470
Location Email canceltd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101084[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FGBGNDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS Unknown Software Microsoft Office for Mac 2011 license from P0080246, MAXQDAplus WIN Single-User License Ed from VISA2010002513 UPGRADED MAY2015 to MAXQDAplus v.11 for MAC VISA2014004573, WIN 7 PRO full licnese from P0082823 via Parallel Desktop 7 for MAC from P0082824, STATA/SE v12 from VISA2012003392

Wired NIC C8:2A:14:1E:53:E2


Wireless NIC 10:9A:DD:A2:EF:67

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Feb 03, 2017 09:32 AM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Feb 03, 2017 09:32 AM 
RESOLVED IN Fall 2016 with setup of new computer
on SR61488 W#20150678[Edit Inv]
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Shandelle Plasker Jul 05, 2016 05:01 PM 
Doris has MAXQDA11 install onto her laptop but it
keeps asking for a license key.She is coming in
tomorrow so I can help with this.
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Tricia Flaherty Jul 08, 2015 12:04 PM 
Sent Doris followup email about replacing station
again on May 19th and have not heard back.  I left
a voicemail this morning hoping to get her
availability but is says nothing about being gone
so hopefully she responds.
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Megan Thibeault Jul 06, 2015 09:54 AM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Jul 06, 2015 09:54 AM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Jul 06, 2015 09:54 AM 
Any update on if Doris made her decision on a new
station?
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Megan Thibeault May 12, 2015 12:03 PM 
Status changed from (1) Pending to (4) On Hold
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Tricia Flaherty May 07, 2015 04:31 PM 
sent email to Doris asking for her choice in
desktop replacement since MAXQDA plus needs OS upgrade
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Zach Myers May 07, 2015 04:28 PM 
Task reassigned to UCS Tech.
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Zach Myers May 07, 2015 04:28 PM 
MAXQDA 11 is not compatible with her computer, but Tricia 
confirmed she is due for an upgrade and is contacting her with the 
details.
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Zach Myers May 07, 2015 03:45 PM 
Task reassigned to Zach Myers.
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Miles Rakestraw May 07, 2015 11:53 AM 
Left VM.
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Megan Thibeault May 05, 2015 01:43 PM 
See SR 56715 as well, she need additional software
added.
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Lexie Widmer May 05, 2015 01:03 PM 
She is available at 3:45 today.  She is also
available Thursday at noon or at 3:45.
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Tricia Flaherty May 05, 2015 12:30 PM 
License info can be found at:
T:\MAXQDA+\MAXQDA11
She may ask for install on her laptop as well.
MAXQDAplus INFO:The Single User License is our
standard license. It may be used by one person and
the installation is possible on two machines
(either two Windows or two Mac computers). Both
installations may not be used simultaneously or by
different persons.
***PLEASE NOTE ADDITIONAL COMPUTERW# on T:Drive
text file****
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