Service Request Ticket

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Service Request Information

CONTACT	Name	Toray, Tamina	Date	May 05, 2015 01:02 PM
	Department	Behavioral Sciences Division	Phone	88712
	Location		Email	torayt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131025 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR211F8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	68:5B:35:D5:7D:2C
	Wireless NIC	88:63:DF:8C:13:01
	Bluetooth NIC	88:63:DF:8C:13:02

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	mcevilld@wou.edu	88507

Tracking

Entered by	Date	Memo
Dave McEvilly			Email Public
Entered by	Date	Memo
Dave McEvilly	May 27, 2015 09:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dave McEvilly	May 27, 2015 09:54 AM	Done	Add Attachment
Lexie Widmer	May 14, 2015 05:20 PM	Task reassigned to Davy Boy McEvilly.	Add Attachment
Lexie Widmer	May 14, 2015 05:20 PM	Reassigning to Dave for the H:drive part.	Add Attachment
Lexie Widmer	May 14, 2015 01:08 PM	The fix appears to be working. Talked to Dr. Toray, and she said she would let us know if it does pop up again. Now the only thing is for her Mac h drive side to be merged with her PC h drive, with the PC drive being her new primary.	Add Attachment
Lexie Widmer	May 12, 2015 03:49 PM	It seems to be an issue with a) her having multiple copies of the same folders and b) Apple OS conflicting with the network drives. Unchecked the UNC setting and mapped with cifs. Seems to be working now. Will check in on Thursday if I don't hear back.	Add Attachment
Miles Rakestraw	May 12, 2015 12:46 PM	Task reassigned to Lexie Widmer.	Add Attachment
Alyssa Little	May 12, 2015 12:27 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Alyssa Little	May 12, 2015 12:27 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	May 12, 2015 12:26 PM	She said that the same issue is still happening, she can't access her powerpoints and needs someone over there today before 2	Add Attachment
Babatunde Idahor	May 07, 2015 12:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	May 07, 2015 12:18 PM	I had to rebind the machine onto the domain.that fixed the problem.She can now save open and save both old and new documents to her network drive.	Add Attachment
Emily Watson	May 07, 2015 10:36 AM	Tamina called again. She says that a tech has not yet come to look into her problem.	Add Attachment
Megan Thibeault	May 07, 2015 09:00 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	May 07, 2015 09:00 AM	Can you do this task at 10am?	Add Attachment
Meghann Thilberg	May 07, 2015 08:55 AM	If someone could come in at 10am this morning, that would be better. She will be in earlier than she thought.	Add Attachment
Meghann Thilberg	May 07, 2015 08:19 AM	Task reassigned to UCS Tech.	Add Attachment
Meghann Thilberg	May 07, 2015 08:19 AM	If anyone could come in at 11am and fix this, she really needs it done as close to when she gets into her office as possible.	Add Attachment
Lexie Widmer	May 05, 2015 04:01 PM	**This is an email** Hi Lexie thanks for your help. I can be in my office on Thursday between 11 and one if that works for you.	Add Attachment
Lexie Widmer	May 05, 2015 02:52 PM	**This is an outgoing email** Hi Tamina, I'd like to continue working on your H:drive and Powerpoint task to see if we can find a better solution. Is there a time later this week that would work? In the meanwhile, I'll continue doing some research. Thanks, Lexie Desktop Support 88925	Add Attachment Public
Lexie Widmer	May 05, 2015 02:49 PM	They are all .ppt files. Only random ones open and opening it in Word 2007 in the terminal server works on the problem files. At first glance, seems like it's a compatibility issue. She has an external drive with a backup copy that opens everything fine. For now, she will open from there and save as .pptx. She sees her H:drive within her H:drive, which the Daves have explained as Unix vs. PC side. In order for her files to be synced, she has go two layers deep on her Mac.	Add Attachment
Lexie Widmer	May 05, 2015 01:04 PM	Task reassigned to Lexie Widmer.	Add Attachment
Alyssa Little	May 05, 2015 01:02 PM	On her new computer she is unable to open some of the powerpoint files that are saved in her H drive. It tells her that they files may be "corrupt" or in-use	Add Attachment