Service Request Ticket - # 56831

Service Request Information

CONTACT Name Bolen, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 05, 2015 02:13 PM
Department Human Resources Phone 88552
Location Email bolenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130885[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43F9V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43F9V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:94:1E

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 15, 2015 04:43 PM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing May 15, 2015 04:43 PM 
Delivered on 5/15/2015.  Added all 3 accounts to 
her Outlook email, setup Hangouts.
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John Rushing May 08, 2015 09:51 AM 
installed Adobe Acrobat Pro XI(v.11) Transferred 
from 20091328[Edit Inv] computer.
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John Rushing May 08, 2015 09:45 AM 
Status changed from (1) Pending to (2) Scheduled
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John Rushing May 08, 2015 09:45 AM 
Delivery scheduled for Friday may 15th.
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Megan Thibeault May 07, 2015 09:05 AM 
Task reassigned to John Rushing.
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Ruby Tidwell May 06, 2015 04:02 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell May 06, 2015 04:02 PM 
Setup performed - domain, sophos, admin, updates, 
drivers, etc.

Ready for deployment
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Ruby Tidwell May 06, 2015 12:16 PM 
Started image
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Sarah Pettigrew May 05, 2015 02:13 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Kathy Bolen in AD 205G. The WOU # of the 
new computer is 20130885[Edit Inv] and the new monitor is 20130964[Edit Inv]. The 
WOU # of the old computer is 20091328[Edit Inv] and the old monitor is 
20091401[Edit Inv]. The new equipment is on the GFA shelf in the hallway.
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