Service Request Ticket - # 56842

Service Request Information

CONTACT Name Zhang, Weiwei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 06, 2015 03:51 PM
Department Center for Academic Innovation Phone 88918
Location Email zhangw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140618[Edit Inv] (opens in a new window) Bldg/Room ITC 204C
Service Tag Description Apple Macbook Air 13-inch #Z0RJ
Serial No. C1MPM1PFG944 Location Ben Hays

CPU Intel Core i5(2.7GHz dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from XXXX2014004298,TelesStream ScreenFlow v5.0 for MAC from VISA2014004557

Wireless NIC 98:E0:D9:93:35:11


Bluetooth NIC 98:E0:D9:93:35:12

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 11, 2015 10:27 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing May 11, 2015 10:19 AM 
Delivered on 5/11/2015.
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John Rushing May 11, 2015 08:49 AM 
left VM to setup a time for delivery.
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Megan Thibeault May 11, 2015 08:27 AM 
Task reassigned to John Rushing.
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Nick Moore May 08, 2015 01:07 PM 
Task reassigned to UCS Tech.
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Nick Moore May 08, 2015 01:06 PM 
macbook is ready to go.
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Ruby Tidwell May 08, 2015 10:52 AM 
Task reassigned to New Equip. Setup.
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Ruby Tidwell May 08, 2015 10:51 AM 
Task reassigned to Ruby Tidwell.
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Tricia Flaherty May 06, 2015 04:53 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty May 06, 2015 04:53 PM 
she Also gets Screenflow v 5.0.1 which can be
found at:
T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow5
IMPORTANT!!! TURN OFF AUTOMATIC UPDATE/UPGRADE AS
THIS WILL UNREGISTER THE SOFTWARE IF IT JUMPS VERSIONS
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Sarah Pettigrew May 06, 2015 03:51 PM 
NEW EQUIP SETUP: A MacBook needs to be setup and delivered to 
Weiwei Zhang in ITC 205C. The WOU # of the laptop is 20140618[Edit Inv]. 
The new equipment is on the shelves across from the restroom in 
ITC 009.
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