Service Request Ticket - # 56844

Service Request Ticket - # 56844

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Swart, Emily	Date	May 06, 2015 04:25 PM
	Department	Advancement & Foundation	Phone	88281
	Location		Email	swarte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110161 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	34VJZQ1	Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34VJZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:98:46

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Jul 16, 2015 09:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Jul 16, 2015 09:31 AM	**THis is an incoming email** Actually, I don't need it anymore, I got a new lap top :)	Add Attachment
Nick Moore	Jul 09, 2015 09:59 AM	**This is an outgoing email** Hi Emily, We were just following up with you regarding a service request that we have for you. (#56844) We were wondering when a good time to re image your computer would be. I don't want to take your computer and leave you stranded for the day. We can always have a loaner brought in for the time as well. Thanks, Nick Moore	Add Attachment Public
Megan Thibeault	Jul 07, 2015 07:38 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Jul 07, 2015 07:38 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Jul 07, 2015 07:38 AM	Please contact her today.	Add Attachment
Nick Moore	May 20, 2015 10:02 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Nick Moore	May 18, 2015 11:36 AM	spoke with Emily to see how the computer was running. she said it was running great but would still like to schedule a re image after this term is over. I will contact her at that point.	Add Attachment
Nick Moore	May 15, 2015 10:42 AM	Left a VM to see if everything was running okay.	Add Attachment
Nick Moore	May 11, 2015 02:02 PM	Emily's computer has been used by 5 different people and has a lot of random software that doesn't need to be on the System. After speaking with Emily we are going to re-image the computer when this term is over so she isn't as busy. for now the computer seems to be working fine but I will email her later this week to see how it is running.	Add Attachment
Nick Moore	May 11, 2015 01:04 PM	Task reassigned to Nick Moore.	Add Attachment
Dyl Karbia	May 07, 2015 09:17 AM	I was able to get hold of Swart Emily, she's available at 1:00pm on Monday, May 11.	Add Attachment
Dyl Karbia	May 07, 2015 09:11 AM	Left VM	Add Attachment
Babatunde Idahor	May 06, 2015 04:33 PM	Left a VM.	Add Attachment
Kevin Thibeault	May 06, 2015 04:25 PM	**This is an email** UCS Desk --- I am requesting update of MS Office and Malware removal for Emily Swart's PC -- WOU# 20110161 She continues to have slow response times to for a PC that is not that old. This has been an ongoing issue for three users of this machine. Really is a problem when starting Microsoft Office. Taking rediculously long to launch Excel or Word. Please coordinate your visit with Emily Swart directly. Emily Swart Receptionist and Board Assistant University Advancement The Cottage 503-838-8281	Add Attachment