Service Request Ticket - # 56846

Service Request Information

CONTACT Name Howell, Leta   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 07, 2015 08:11 AM
Department Business Services/Printshop Phone 88440
Location Email howelll@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060580[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Laserjet 4350DTN #Q5409A
Serial No. CNRXR05294 Location PDR

Model Q5409A Hostname kelloggs.wou.edu
Notes duplexing, 2X 500 sheet paper trays and 1X 100 sheet multipurpose tray; PRINTER MAINT: HP LJ4350 Maint Kit from P0091875 SR51484 SEPT2013 IP:140.211.116.21; PRINT MAINT: HP LaserJet 4250 Maintenance Kit #Q5421A, P0102372, OCT2016, SR 61620 Ink/Toner Refill

Wired NIC 00:17:A4:98:B6:00

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 13, 2015 10:15 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing May 13, 2015 10:15 AM 
new toner cart. fixed the issue.  The chip on the 
old toner was defective.
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Megan Thibeault May 07, 2015 08:56 AM 
Task reassigned to John Rushing.
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Megan Thibeault May 07, 2015 08:56 AM 
Keep in your queue so you can update the status.
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John Rushing May 07, 2015 08:48 AM 
she is ordering a new toner to see if that fixes 
the 10.00.00 error.
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John Rushing May 07, 2015 08:37 AM 
printer is getting a 10.00.00 Supply Memory 
Error.  Might be a bad toner according to the HP 
web site.
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Meghann Thilberg May 07, 2015 08:11 AM 
their hp printer is not working. Been down for a
couple days. If you could go take a look that
would be great.
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