Service Request Ticket

Service Request Information

CONTACT	Name	Morgan, Shelby	Date	May 07, 2015 11:58 AM
	Department	The Research Institute	Phone	88754
	Location		Email	morgans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130783 (opens in a new window)	Bldg/Room	TODD 202
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MMM1FGDV30	Location	Shelby Morgan, TRI
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0093918, Adobe Acrobat Pro XI v.11 from P0093918; Adobe CC2015* subscription Named user from Order#9196 JUNE2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBECC RELOAD SOFTWARE
	Wired NIC	68:5B:35:D1:D2:E5
	Wireless NIC	B0:34:95:F3:0B:2A
	Bluetooth NIC	B0:34:95:F3:0B:2B

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Lexie Widmer	May 27, 2015 12:48 PM	Task reassigned to Self Resolved.	Add Attachment
Lexie Widmer	May 27, 2015 12:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kevin Thibeault	May 27, 2015 11:07 AM	She called back stating that everything is working fine now.	Add Attachment
Vikas Sharma	May 27, 2015 11:05 AM	Left VM	Add Attachment
Vikas Sharma	May 20, 2015 10:51 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	May 20, 2015 10:36 AM	She said she will bring her mac book later today.	Add Attachment
Vikas Sharma	May 18, 2015 10:32 AM	She is not in her office until next week	Add Attachment
Katie Halvorson	May 13, 2015 10:43 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	May 13, 2015 10:43 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	May 13, 2015 10:43 AM	She brought the computer in and it is having the same problems. The problem is when she turned the computer on this time. She has been having the problem since she got Yosemite. She would like to try and stay away from re-imaging because there is stuff she needs to save.	Add Attachment
Miles Rakestraw	May 07, 2015 01:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	May 07, 2015 01:11 PM	Conducted disk repair and cleared NVRAM. Macbook starts fine now.	Add Attachment
Ryan Ripp	May 07, 2015 11:58 AM	Callback number is 88574. Shelby would like it fixed and reverted to Maverick.	Add Attachment