Service Request Ticket - # 56869

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2015 11:36 AM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090551[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 728VFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:7F:F4


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public

Entered by Date Memo
Tricia Flaherty Mar 04, 2016 11:46 AM
Status changed from (1) Pending to (5) Completed
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Nick Moore Jul 16, 2015 10:04 AM
Task reassigned to Tricia Flaherty.
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Megan Thibeault Jul 07, 2015 07:39 AM
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Jul 07, 2015 07:39 AM
Please contact today
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Nick Moore Jun 12, 2015 01:53 PM
Status changed from (5) Completed to (4) On Hold
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Nick Moore Jun 12, 2015 01:53 PM
Status changed from (4) On Hold to (5) Completed
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Nick Moore May 20, 2015 10:01 AM
Status changed from (1) Pending to (4) On Hold
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Nick Moore May 20, 2015 10:00 AM
Spoke with Piper about this ticket on monday 5/18. She said that 
the system was running good so far and that she would keep me 
updated on the issue if it happens again.

I also let her know that her computer is a XP machine and that it 
is no longer supported by Microsoft and that we would need to 
update that to windows 7 soon. Her computer if available for 
GFA this year and she requested that we if we complete a GFA 
for the computer that it is done after the end of this term 
because of how busy she was.

I said I would keep the ticket on hold so that way we don't forget 
about it and keep it on the back burner. 
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Nick Moore May 11, 2015 12:56 PM
Left Piper a note telling her what I did and if she had anymore 
sissues to call us back.

I tried to recreate the issue but was unable to so I ran updates 
and ran a repair on microsoft office. It may also be an issue with 
her running on an xp machine.
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Nick Moore May 11, 2015 11:56 AM
Task reassigned to Nick Moore.
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Katie Halvorson May 11, 2015 11:36 AM
****This is an email****
The same thing is happening with Word, so I am
thinking it's a fairly widespread error...
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Katie Halvorson May 11, 2015 11:36 AM
****This is an email****
Hello,

I've been having problems with Excel today -- it
keeps freezing & crashing, and won't let me save
to my H:/ drive. Was there a recent Microsoft
update that would cause this?

I am also working on a 2009 Dell desktop with
Windows XP, WOU # 20090551[Edit Inv].

Any suggestions?

thanks-
Piper M-W

Piper Mueller-Warrant
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