Service Request Ticket - # 56872

Service Request Ticket - # 56872

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Service Request Information

CONTACT	Name	Phillips, Michael	Date	May 11, 2015 01:47 PM
	Department	Creative Arts/Theater-Dance	Phone	88433
	Location		Email	phillipm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131009 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5M0F6T6	Location	PDR
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0094155
	Wireless NIC	48:D7:05:B6:D5:2F
	Bluetooth NIC	48:D7:05:B6:D5:30

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 19, 2015 04:46 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	May 19, 2015 04:46 PM	delivered on 5/19/2015	Add Attachment
John Rushing	May 18, 2015 09:39 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
John Rushing	May 18, 2015 09:39 AM	Scheduled for 3:30pm on 5/19/2015.	Add Attachment
John Rushing	May 15, 2015 11:11 AM	Email sent on 5/14/2015 to setup a delivery time for his new computer.	Add Attachment
Megan Thibeault	May 14, 2015 08:42 AM	Task reassigned to John Rushing.	Add Attachment
Ruby Tidwell	May 13, 2015 12:51 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	May 13, 2015 12:51 PM	Finished set up - back on the shelf and ready to deploy	Add Attachment
Vikas Sharma	May 13, 2015 10:14 AM	started Image	Add Attachment
Tricia Flaherty	May 12, 2015 11:29 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 12, 2015 11:28 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	May 12, 2015 11:26 AM	This will be on shelf by restroom with GFA SETUP form	Add Attachment
Tricia Flaherty	May 12, 2015 11:26 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 12, 2015 11:26 AM	replacing W#20090361 Imac desktop with GFA Mabook Air laptop W#20131009	Add Attachment
Tricia Flaherty	May 12, 2015 10:26 AM	I sent email to Michael asking for his preference in a GFA replacement	Add Attachment
Nick Moore	May 11, 2015 02:18 PM	left a VM	Add Attachment
Kevin Thibeault	May 11, 2015 01:47 PM	He called in asking for someone to come down and help him update his OS on his MAC.	Add Attachment