Service Request Ticket

Service Request Information

CONTACT	Name	Campbell, Darla	Date	May 11, 2015 03:09 PM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140621 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FNJZM32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	FNJZM32	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license XXXX2014004298
	Wired NIC	34:E6:D7:56:00:A1
	Wireless NIC	34:02:86:18:AB:7D
	Bluetooth NIC	34:02:86:18:AB:81

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 18, 2015 03:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	May 18, 2015 03:15 PM	delivered on 5/18/2015.	Add Attachment
John Rushing	May 18, 2015 10:58 AM	left VM to schedule delivery.	Add Attachment
Megan Thibeault	May 14, 2015 09:03 AM	Task reassigned to John Rushing.	Add Attachment
Ruby Tidwell	May 13, 2015 03:12 PM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	May 13, 2015 11:58 AM	Image and updates complete. Ready for deployment.	Add Attachment
Ruby Tidwell	May 11, 2015 04:01 PM	Started image	Add Attachment
Ruby Tidwell	May 11, 2015 03:25 PM	Waiting on an image to be ready; laptop is ready to start the image at the imaging station	Add Attachment
Sarah Pettigrew	May 11, 2015 03:09 PM	NEW EQUIP SETUP: A Dell laptop, Epson printer, speakers, and disk drive need to be setup and delivered to ED 202. The WOU # of the laptop is 20140621 and the projector is 20140622. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment