Service Request Ticket - # 56876

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2015 03:51 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130047[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B002634 Location PDR

Model ColorQube 8870 Hostname hlref4.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.46 Metered Code: 3795 RMA:XFL134178E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D6:44

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault May 20, 2015 04:13 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 20, 2015 04:13 PM 
RMA is setup
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Megan Thibeault May 12, 2015 04:29 PM 
Moe will be out tomorrow
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Babatunde Idahor May 12, 2015 12:10 PM 
Task reassigned to Megan Eichler.
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Babatunde Idahor May 12, 2015 12:09 PM 
The printer repair has been expedited.
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Babatunde Idahor May 12, 2015 10:11 AM 
Task reassigned to Babatunde Idahor.
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Kevin Thibeault May 11, 2015 03:51 PM 
A printer in the Library has been printing with
smudges and sometimes prints blank pages. She said
they are also having trouble with this printer
jamming when printer both sides of the page.
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