Service Request Ticket

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Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	May 11, 2015 03:54 PM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140631 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	5ZFJN32	Location	PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from MicrosoftDesktopEd license XXXX2014004298, Adobe Creative Cloud named user license MAY2015
	Wired NIC	34:E6:D7:5A:38:E5
	Wireless NIC	34:02:86:12:0B:6F
	Bluetooth NIC	34:02:86:12:0B:73

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 08, 2015 02:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 08, 2015 02:18 PM	all setup	Add Attachment
Megan Thibeault	Jun 08, 2015 01:40 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jun 08, 2015 01:40 PM	Task reassigned to Nick Moore.	Add Attachment
Megan Thibeault	Jun 08, 2015 01:40 PM	**This is an email** Jeff, I have a new laptop to get delivered to you. Please let me know what your availability looks like to get this scheduled. Please let me know if you have any questions. Thanks, Megan	Add Attachment
Nick Moore	Jun 08, 2015 01:38 PM	Task reassigned to Megan Eichler.	Add Attachment
Nick Moore	Jun 05, 2015 02:28 PM	installing photoshop, illustrator and acrobat	Add Attachment
Nick Moore	Jun 05, 2015 01:49 PM	Task reassigned to Nick Moore.	Add Attachment
Ruby Tidwell	Jun 05, 2015 12:40 PM	Joined to domain, installed Sophos, added as admin, ran windows updates, flash, shockwave, browsers, etc. Still needs an unknown driver (Chipset 3.0 "did not meet the minimum requirements" to install) Also needs the Adobe products still.	Add Attachment
Tricia Flaherty	Jun 05, 2015 10:13 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jun 05, 2015 10:13 AM	Talked with Jeff today and he is anxious to get laptop. He has limited availability on Monday and Tuesday only and then will be leaving by Friday so want's laptop before he leaves. He also asked if we could preload Photoshop, Illustrator and Acrobat for him. I told him he will still need to accept Adobe invite and log into the desktop client to take licenses out of trial mode.	Add Attachment
Tricia Flaherty	Jun 02, 2015 10:35 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jun 02, 2015 10:34 AM	Please install the Adobe Creative Cloud Desktop app. T:\Adobe CCE\CCEPackages\CreativeCloudSet-Up.exe He has been added as a "named user and after accepting the invite should be able to log in to Adobe CC and download the applications he wants to use. Since this is a new thing for WOU users you may need to walk him through the process. Adobe invite sent via email 6-2-2015	Add Attachment
Sarah Pettigrew	May 11, 2015 03:54 PM	NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered to Jeff Myers in NS 214. The WOU # is 20140631. There is also a case due to arrive on Thursday. The new equipment is on the shelves behind Tricia's desk in ITC 009.	Add Attachment