Service Request Ticket

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Service Request Information

CONTACT	Name	Khe, Sririam	Date	May 12, 2015 10:38 AM
	Department	Social Science/ Geography and Sustainability	Phone	88852
	Location		Email	khes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131113 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	85JBF12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	85jbf12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0094370, MAy as to have this transferred but may not load:Adobe CS2 Premium WIN from P0055221
	Wired NIC	EC:F4:BB:3E:9D:88
	Wireless NIC	80:86:F2:6F:6A:03
	Bluetooth NIC	80:86:F2:6F:6A:07

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	May 19, 2015 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 19, 2015 10:27 AM	all setup and delivered	Add Attachment
Megan Thibeault	May 18, 2015 02:21 PM	**This is an email** Sriram, I will be at your office tomorrow morning at 10am. Thanks, Megan	Add Attachment
Megan Thibeault	May 18, 2015 02:20 PM	**This is an email** Hi Megan, tomorrow (Tuesday) at 10:00 will be ideal. If 10 won't work for UCS, then between 2:00 and 3:30 will also work well. Thanks	Add Attachment
Kevin Thibeault	May 18, 2015 02:15 PM	**This is an email** Hi Megan, tomorrow (Tuesday) at 10:00 will be ideal. If 10 won't work for UCS, then between 2:00 and 3:30 will also work well. Thanks sriram	Add Attachment
Megan Thibeault	May 18, 2015 12:59 PM	**This is an email** Sriram, I have a service request to come setup a new laptop for you. Please let me know what your availability looks like to get this setup. We will also need to make sure that there is nothing saved locally on your current computer. I can assist with moving files if needed. Thanks, Megan	Add Attachment
Nick Moore	May 18, 2015 12:54 PM	Task reassigned to Megan Eichler.	Add Attachment
Nick Moore	May 18, 2015 12:00 PM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	May 18, 2015 12:00 PM	CS2 is installed and ready to be delivered to Sririam when ever possible the devices is back on the shelf across from the restroom.	Add Attachment
Ruby Tidwell	May 15, 2015 12:33 PM	He has CS2 installed on his current laptop (which is also running Windows 7) and would like it installed on the replacement as well	Add Attachment
Ruby Tidwell	May 15, 2015 10:54 AM	Sent email asking about CS2	Add Attachment
Ruby Tidwell	May 13, 2015 04:38 PM	Lexie disabled USB 3 (see email she sent out) and got the image to run. I set up, updated, added as admin, etc. Ready to deploy once we find out about Adobe CS2	Add Attachment
Ruby Tidwell	May 13, 2015 11:47 AM	Looks like the image didn't take - Nick was working on this before he left, and now I'm trying with a different boot stick	Add Attachment
Lexie Widmer	May 12, 2015 03:58 PM	I started the image. Computer is on the desk outlet closest to Daves/Paul.	Add Attachment
Tricia Flaherty	May 12, 2015 10:39 AM	This will be on shelf across from restroom with GFA setup form	Add Attachment
Tricia Flaherty	May 12, 2015 10:38 AM	He is in a hurry to get this replacement and for some reason I missed giving it to Sarah last week to put in the SR queue. :( Sorry He has older software for Adobe CS2 but not sure it will even run under windows 7 or if it got added to his last laptop. Please ask him if he still needs to use adobe products as this may not be possible without new purchase of Adobe subscription.	Add Attachment