Service Request Ticket

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Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	May 12, 2015 11:31 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120660 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MK7143DV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0088808, transferred from 20090485 Adobe Photoshop Extended CS4 Mac from P0074268 Transferring to W#20141274
	Wired NIC	10:DD:B1:AA:43:8D
	Wireless NIC	4C:8D:79:EC:10:10
	Bluetooth NIC	4C:8D:79:EC:10:11

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	khalvorson08@wou.edu	88925

Tracking

Entered by	Date	Memo
Katie Halvorson			Email Public
Entered by	Date	Memo
Katie Halvorson	Oct 16, 2015 09:44 AM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Oct 16, 2015 09:44 AM	Task reassigned to Katie Halvorson.	Add Attachment
Katie Halvorson	Oct 16, 2015 09:44 AM	We have tried contacting her multiple times and no response, assuming things are ok. Closing ticket.	Add Attachment
Kevin Thibeault	Sep 17, 2015 11:43 AM	Called and left VM	Add Attachment
Ryan Ripp	Aug 31, 2015 08:25 AM	Called and left a VM asking if she would still like a loaner laptop.	Add Attachment
Katie Halvorson	Aug 04, 2015 04:57 PM	called and left a vm asking if she wants to pick up or have someone drop off and to let us know.	Add Attachment
Claire Buehler	Jul 14, 2015 11:06 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Claire Buehler	Jul 14, 2015 11:06 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Claire Buehler	Jul 14, 2015 11:06 AM	*************************************** Would you like me to bring your loaner laptop down to your office or would you prefer to make the exchange down at UCS. Both are good for us it just depends on what you prefer! ****************************************	Add Attachment
Claire Buehler	Jul 13, 2015 11:01 AM	Left loaner at SRD in case she wants to make the switch there. I will call her in the morning to see if she wants me to come to her office and trade computers.	Add Attachment
Claire Buehler	Jul 13, 2015 10:34 AM	Task reassigned to Claire Buehler.	Add Attachment
Megan Thibeault	Jul 13, 2015 07:38 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jul 13, 2015 07:38 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jul 07, 2015 07:51 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Megan Thibeault	Jul 07, 2015 07:50 AM	Priority changed from (5) Low Priority to (2) High Priority.	Add Attachment
Ryan Ripp	Jun 30, 2015 12:27 PM	Task reassigned to UCS Tech.	Add Attachment
Ryan Ripp	Jun 30, 2015 12:27 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Ryan Ripp	Jun 30, 2015 12:27 PM	Katherine has just called back to let us know that she is pretty much out of the office on vacations for the next two months, but that she would be in either July 10th between 11:00am and 1:00pm to give us her broken laptop and pick up a loaner, OR on July 14th between 10:00am and 4:00pm. Either way she has requested that a loaner laptop be ready for her on either of those days.	Add Attachment
Ryan Ripp	Jun 30, 2015 11:23 AM	Just called Katherine and left a voicemail asking her to contact us back on how she would like us to proceed regarding this matter.	Add Attachment
Kevin Thibeault	Jun 01, 2015 02:23 PM	**This is an email** Hello, That will work fine, please let us know a few days in advance what day you'll be dropping off your laptop and we will have your loaner ready for you! If you have any further questions please feel free to ask. Thank You, UCS On Mon, Jun 1, 2015 at 2:12 PM, Katherine M. Schmidt wrote: A better drop-off day would be great! I am teaching right now and losing my laptop would create complete chaos for me. How about after grades are turned in?	Add Attachment
Megan Thibeault	Jun 01, 2015 09:21 AM	Priority changed from (2) High Priority to (5) Low Priority.	Add Attachment
Katie Halvorson	Jun 01, 2015 08:26 AM	**This is an email** Hello, We have a service request open for you to drop off your Mac and pick up a loaner on May13th. Let me know if you would like to cancel this request or have a better timeline that works for you on when this can be completed! Thank you!	Add Attachment
Megan Thibeault	Jun 01, 2015 08:21 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jun 01, 2015 08:21 AM	Please email Katherine	Add Attachment
Katie Halvorson	May 18, 2015 11:25 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katie Halvorson	May 18, 2015 11:25 AM	called and left message asking when she would like to drop off and we have loaner ready.	Add Attachment
Lexie Widmer	May 13, 2015 02:44 PM	She will be also expecting a loaner.	Add Attachment
Lexie Widmer	May 13, 2015 02:44 PM	Task reassigned to Service Request Desk.	Add Attachment
Lexie Widmer	May 13, 2015 02:44 PM	Assigning to SRD for when she drops off her macbook.	Add Attachment
Ruby Tidwell	May 13, 2015 12:26 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	May 13, 2015 12:26 PM	Loaner is ready for her when she drops off her macbook - it's on the side of my station. Please remember when she picks up the loaner to have her connect with Ethernet cord for the first log on and add her as an admin.	Add Attachment
Ruby Tidwell	May 13, 2015 11:22 AM	Prepping loaner W 20100662	Add Attachment
Megan Thibeault	May 13, 2015 07:48 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	May 13, 2015 07:48 AM	Ruby please set up a loaner today for Katherine.	Add Attachment
Alyssa Little	May 12, 2015 11:31 AM	Called in and said that, two of the keys have popped off and the touch pad is no longer working on her macbook. It is still under warranty until 2/2016 She'll be dropping off the laptop on Friday and will need a loaner laptop while hers is getting fixed.	Add Attachment