Service Request Ticket - # 56903

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2015 09:23 AM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130048[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. T4B003841 Location PDR

Model ColorQube 8870 Hostname hlref5.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.47 Metered Code: 3937 RMA:XFL130758E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:14:F6:AE

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault May 18, 2015 08:47 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 18, 2015 08:47 AM 
Moe came out and fixed the issue
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Megan Thibeault May 13, 2015 11:56 AM 
HL108 has error 91,720. Ref 20503359[Edit Inv]
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Katie Halvorson May 13, 2015 10:44 AM 
Status changed from (5) Completed to (1) Pending
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Katie Halvorson May 13, 2015 10:44 AM 
Hello,
The two printers that had the black ink issue will
now load ink.  The one printer (20130043) in room
108 will still not load the Cyan ink.  Could
someone come back over?  Can they make sure that
the ink does actually load before they leave our
building?

Thank you very much!

Lori
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Megan Thibeault May 13, 2015 10:01 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 13, 2015 10:01 AM 
The printers lost their metered code, good to go now.
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Megan Thibeault May 13, 2015 09:41 AM 
Task reassigned to Megan Eichler.
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Katie Halvorson May 13, 2015 09:23 AM 
****This is an email****
I checked the printers this morning and at least 3
of them won't load a specific color of ink.  I
checked the ink boxes and we do have the correct
ink.  I tried turning two of them off and let them
shut down and then turned them back on.  They
still won't recognize the ink and load it.
20130048[Edit Inv] & 20130044[Edit Inv] won't load Black ink
20130043[Edit Inv] won't load Cyan ink

I have not checked the Lounge printer or the 2nd
floor Alcove printer and I will do that next.

Thank you for any help with this.

Lori Pagel
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