Service Request Ticket - # 56904

Service Request Information

CONTACT Name Ward, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2015 10:26 AM
Department Natural Science Division Phone 88443
Location Email wardm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101144[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55MPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:AC:32

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw May 13, 2015 11:16 AM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw May 13, 2015 11:16 AM 
Restarted computer.  Updates completed correctly,
system is working properly.
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Miles Rakestraw May 13, 2015 10:56 AM 
Task reassigned to Miles Rakestraw.
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Katie Halvorson May 13, 2015 10:26 AM 
He came in this morning and the computer says it
was installing updates and he has waited since 820
and it just keeps spinning on the screen.  He
can't get any work done.  I told him to not turn
it off just in case so he's waiting on someone to
come take a look.
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