Service Request Ticket

Service Request Information

CONTACT	Name	Beaver, Cheryl	Date	May 13, 2015 12:24 PM
	Department	Natural Science Division	Phone	88404
	Location		Email	beaverc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121264 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18DQHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, Transfer from old W#20091318: Adobe Acrobat Pro v7 from P0052634, TRANSFER TO NEW LAPTOP W#20161098 JUNE2018--Mathematica Pro v5.2 from P0054563, PCTex v5 Pro from P0054530, Dreamweaver MX 2004 from P0052818, DesignScience MathType v6.8 ACAD WIN license from VISA2012003131, WinEdt educational personal v8.0 from VISA2012003438, Camtasia Studio Acad V8.5.0 WIN from VISA2014004577
	Wired NIC	B8:CA:3A:8E:49:3A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	May 13, 2015 01:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	May 13, 2015 01:35 PM	Installed on both desktop and laptop, registered software. Updated the .txt entry in //installs.	Add Attachment
Lexie Widmer	May 13, 2015 01:02 PM	Task reassigned to Lexie Widmer.	Add Attachment
Emily Watson	May 13, 2015 12:43 PM	Cheryl is available from now (12:40) until 1:15 and at 4. She is also free anytime tomorrow.	Add Attachment
Miles Rakestraw	May 13, 2015 12:33 PM	Left VM.	Add Attachment
Tricia Flaherty	May 13, 2015 12:24 PM	Software is at: T:\camtasia\Studio8WIN	Add Attachment