Service Request Ticket

Service Request Information

CONTACT	Name	Phillips, Alan	Date	May 13, 2015 01:00 PM
	Department	University Computing Solutions	Phone	88862
	Location		Email	phillipsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070520 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	4T8L5F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows 7 Pro upgrade from P0082254, Office Pro Plus 2010 from P0082254
	Wired NIC	00:1A:A0:7B:93:26

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	May 15, 2015 02:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	May 15, 2015 02:18 PM	Delivered and set up; updated inventory for old and new boxes.	Add Attachment
Ruby Tidwell	May 15, 2015 02:08 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	May 15, 2015 01:37 PM	Called physical plant - they will call back when someone is available to let us in Todd 002A	Add Attachment
Zach Myers	May 14, 2015 01:46 PM	Tunde has completed work on 20110144	Add Attachment
Zach Myers	May 13, 2015 02:36 PM	The computers 20101379 and 20110144 are imaging on the left side of my desk.	Add Attachment
Megan Thibeault	May 13, 2015 01:00 PM	Need two spare WIN 7 boxes setup for Todd Rm002A, replacing 20070520 and 20070116 update inventory with one user being Cherie Jenkins and the other Ryan Loveall, make sure they have admin rights.	Add Attachment