Service Request Ticket - # 56916

Service Request Information

CONTACT Name Freymuth, Dirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 13, 2015 02:05 PM
Department Creative Arts/Music Phone 88874
Location Email freymutd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101341[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro Two Quad-Core Intel Xeon #Z0LG
Serial No. H01241BJEUH Location PDR

CPU Two 2.4GHz Quad-Core Intel Xeon ¿Westmere¿


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0080800, AVID Pro Tools v9 from P0080799 TRANSFERED to W#20120828 SEPT2013, TRANSFER TO W#20160830 on SR63376 APRIL2017: Apple Logic Studio from P0080796 - Upgrade to Logic Pro X from Music Licenses P0095256

Wired NIC 70:CD:60:AA:38:90


Wireless NIC 04:0C:CE:1D:BE:1E


Bluetooth NIC 04:0C:CE:29:02:2B

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell May 13, 2015 03:41 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell May 13, 2015 03:41 PM 
Tried the UCS passwords, but none worked.  
Since the audio outputs were labeled as being 
in ITC anyway, I changed the default audio 
output in Melodyne to be the one locally 
connected.  When relaunching Melodyne, the box 
did not pop up again.

I let Dirk know what I did and to give us a 
call if it happens again.
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Ruby Tidwell May 13, 2015 03:03 PM 
When Melodyne is launched, it asks for the 
AirPlay password.

This doesn't have to do with Melodyne, but with 
AirPlay and the audio devices in general.  I've 
attached a picture of the AirPlay devices in 
System Preferences --> Sound --> Output
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IMG_3132.JPG
Ruby Tidwell May 13, 2015 02:38 PM 
Task reassigned to Ruby Tidwell.
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Kevin Thibeault May 13, 2015 02:05 PM 
He called in stating that a student was trying to
an application on a computer in APSC 226 and there
was an error message stating "please enter the
error play password for ITC 204(4)" The
application they were trying to open was Molodyne
and your welcome to stop by whenever possible
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