Service Request Ticket

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Service Request Information

CONTACT	Name	Marvin, Roxanna	Date	May 13, 2015 04:24 PM
	Department	The Research Institute	Phone	88838
	Location		Email	marvinr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140624 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GDDFN32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	GDDFN32	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license XXXX2014004298
	Wired NIC	34:E6:D7:5A:37:30
	Wireless NIC	34:02:86:12:0B:60
	Bluetooth NIC	34:02:86:12:0B:64

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 05, 2015 09:29 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Jun 05, 2015 09:29 AM	delivered on 6/5/2015 at 9am.	Add Attachment
John Rushing	Jun 04, 2015 08:07 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
John Rushing	Jun 04, 2015 08:06 AM	Scheduled delivery for 9am on 6/5/2014	Add Attachment
John Rushing	May 28, 2015 08:10 AM	Candi Scott will be out of the office until June 3rd.	Add Attachment
John Rushing	May 27, 2015 02:55 PM	sent email to Candi to schedule delivery	Add Attachment
John Rushing	May 21, 2015 03:38 PM	left VM with Candi Scott to schedule delivery.	Add Attachment
John Rushing	May 21, 2015 03:36 PM	I called Roxanna and she said the laptop is going to Candice Scott in TR 219 8-9204	Add Attachment
John Rushing	May 20, 2015 03:34 PM	left VM to schedule delivery.	Add Attachment
John Rushing	May 20, 2015 02:14 PM	Task reassigned to John Rushing.	Add Attachment
Lexie Widmer	May 20, 2015 01:58 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	May 20, 2015 01:58 PM	Ready to deploy	Add Attachment
Lexie Widmer	May 19, 2015 04:10 PM	-Sophos	Add Attachment
Lexie Widmer	May 19, 2015 02:18 PM	-Flash -Browsers -shockwave -Silverlight -BIOS update -Device manager/USBhub,usbhost,biometrics -user admins -Windows/Office activated -Apple -Adobe Reader -Network settings/wifi -Windows updates	Add Attachment
Lexie Widmer	May 18, 2015 04:55 PM	Computer is by my desk.	Add Attachment
Lexie Widmer	May 18, 2015 04:45 PM	Image started.	Add Attachment
Lexie Widmer	May 18, 2015 02:57 PM	Task reassigned to Lexie Widmer.	Add Attachment
Sarah Pettigrew	May 13, 2015 04:24 PM	NEW EQUIP SETUP: A Dell laptop needs to be setup and delivered with a wireless mouse to Roxanna Marvin in TODD 227. The WOU # of the laptop is 20140624. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment