Service Request Ticket - # 56920

Service Request Information

CONTACT Name Johnson, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2015 08:08 AM
Department College of Education Phone 88235
Location Email johnsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110143[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34RGZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:66:E4

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor May 14, 2015 10:37 AM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor May 14, 2015 10:37 AM 
Didn't find any problem with the network 
cable.The network ports, faceplate and drivers 
they are fine.I checked on the cable, no 
issues.I'll keep an eye on it.But, just in case 
it happens again.One of the network personnel 
would need to check on the ports in the office 
- if the problem persist.
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Babatunde Idahor May 14, 2015 09:06 AM 
Task reassigned to Babatunde Idahor.
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Meghann Thilberg May 14, 2015 08:08 AM 
Karen called because her computer has been
fluctuating between connecting to our network and
disconnecting. She said it's working now, but if
someone could swing by at anytime during today,
that would be great.
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