Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	May 14, 2015 12:44 PM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091352 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53D1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro ,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010
	Wired NIC	B8:AC:6F:83:DC:CE

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	May 14, 2015 01:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	May 14, 2015 01:34 PM	A WUC custodian let me in to the office. Power-cycled the computer. Left a note for Cody on the desk. Good to go. Closed the locked door behind me. The lounge was open.	Add Attachment
Lexie Widmer	May 14, 2015 01:09 PM	Task reassigned to Lexie Widmer.	Add Attachment
Ryan Ripp	May 14, 2015 12:44 PM	Cody Knight over in WUC 108A is having trouble updating and turning on his computer. It is stuck on the windows configuration screen upon loading up, and he would like someone to take a look at it. His callback number is 89229.	Add Attachment