Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	May 15, 2015 08:11 AM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130053 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL135991	Location	PDR
	Model	ColorQube 8870	Hostname
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: Metered Code: 8419	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:38

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	May 18, 2015 10:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	May 18, 2015 10:32 AM	Took the error inked and restart the printer. It worked.	Add Attachment
Vikas Sharma	May 18, 2015 09:58 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	May 18, 2015 09:53 AM	Contact changed from Scott Carter to Lori Pagel.	Add Attachment
Katie Halvorson	May 18, 2015 09:53 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	May 18, 2015 09:53 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	May 18, 2015 09:53 AM	**This is an email** Hello, I would like to open a ticket. We have a printer that is not accepting Black solid ink and needs someone to put the code in to fix that. The printer is located on the first floor in the northwest area that we refer to as the TRC lab. 20130053 Thank you!	Add Attachment
Vikas Sharma	May 18, 2015 08:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	May 18, 2015 08:17 AM	Took the ink stick and put it back . It worked.	Add Attachment
Vikas Sharma	May 15, 2015 08:12 AM	Task reassigned to Vikas Sharma.	Add Attachment
Ryan Ripp	May 15, 2015 08:11 AM	**This is an email** Printer number 20130053 is having the issue where it thinks the ink cartridge is wrong. It has had us remove slot 4 twice now! The supervisor for this area is Scott Carter who is also CC on this email!	Add Attachment