Service Request Ticket - # 56954

Service Request Information

CONTACT Name Killip, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2015 11:35 AM
Department Advancement & Foundation Phone 88151
Location Email killips@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101151[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55QPFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:93:9A

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault May 18, 2015 02:45 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 18, 2015 02:45 PM 
Gave Scott a new loaner, updated inventory and the
checkout sheet
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Katie Halvorson May 18, 2015 12:32 PM 
****This is an email****
UCS & Megan ---

You may be past this now, but I ran diagnostics
last evening.on WOU# 20101151[Edit Inv]  and found memory ok
but Hard Disk Error 2000-0146

Thanks for working on my home loan PC.

Scott
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Megan Thibeault May 18, 2015 11:44 AM 
looks like a dead hard drive
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Megan Thibeault May 18, 2015 11:35 AM 
Scott's home use loaner machine is dead, it is out
of warranty. Running basic troubleshooting, most
likely will need a new loaner for him.
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