Service Request Ticket - # 56959

Service Request Information

CONTACT Name Smith, Jennie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2015 01:19 PM
Department The Research Institute Phone 88566
Location Email smithjs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20101315[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22inch HAS Monitor
Serial No. CN0U829K7287214JF48M Location PDR 2023 Giveaway
TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell May 18, 2015 03:01 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell May 18, 2015 03:01 PM 
Jennie used to work at payroll before moving to 
TRI - her account was deleted on Friday, and so 
was unable to log back on today.

I talked with Dave and we recreated her account 
and restored her permissions.
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Kevin Thibeault May 18, 2015 01:19 PM 
She called in stating that she tried to log into
her computer but its telling her she has the wrong
username or password and she doesn't remember
changing it.
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