Service Request Ticket - # 56967

Service Request Information

CONTACT Name Fordham, Kayla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2015 09:29 AM
Department Human Resources Phone 88490
Location Email fordhamk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20081093[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Epson Perfection V300 Photo Scanner #B11B193081
Serial No. KS7W032844 Location PDR
TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 19, 2015 10:48 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing May 19, 2015 10:48 AM 
Restarted computer, uninstalled and reinstalled 
Sophos.  Event Viewer was showing Sophos errors.
 Add Attachment
John Rushing May 19, 2015 09:52 AM 
Task reassigned to John Rushing.
 Add Attachment
Meghann Thilberg May 19, 2015 09:29 AM 
****This is an email****
We have a laptop that has been running an update
since 11:30am yesterday. It has been stuck on the
screen that says "Stage 3 of 3. Preparing to
configure windows. Do not turn off your computer."
Does it normally take almost 24 hours to update?

Thanks!
 Add Attachment