Service Request Ticket - # 56968

Service Request Information

CONTACT Name Lane, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2015 09:43 AM
Department Bookstore Phone 88664
Location Email lanem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091128[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP OfficeJet Pro 8000 Inkjet Printer #CB092A
Serial No. CN01N2R01S0514 Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC 00:26:55:FE:A4:45

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor May 19, 2015 12:25 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor May 19, 2015 12:25 PM 
Printer is up and running.
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Babatunde Idahor May 19, 2015 12:25 PM 
There were 8 missing critical updates on each 
machine- that was fixed. Also, all machines 
were infected with malware and the sophos 
wasn't installed properly on all three 
machines.The printer was wrongly connected (not 
on krusty as default)- I had to remove and add 
the printer.All three machines are are running 
on XP and would need to be replaced with GFA.
List of machines with wou# and CN:
BS91102morrisd- WOU# : 20091102[Edit Inv]
BS91101burnhamd - WOU# : 20091101[Edit Inv]
BS91100lanem - WOU# : 20091100[Edit Inv].
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Babatunde Idahor May 19, 2015 09:54 AM 
Task reassigned to Babatunde Idahor.
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Meghann Thilberg May 19, 2015 09:47 AM 
Room 204A in the WUC. The office area in the
bookstore.
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Meghann Thilberg May 19, 2015 09:43 AM 
****This is an email****
Hello,

We are experiencing issues with #20091128[Edit Inv], inkjet
printer. The printer will regularly fail to print
jobs, will have a long response time, and will
take itself offline.

Thanks,
Mark
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