Service Request Ticket - # 56972

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 19, 2015 11:44 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140176[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5inch, IntelCore i7 Quad core 3.1GHz
Serial No. D25N713VF8J8 Location PDR 2023 Giveaway

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0095171, Apple Final Cut Pro X from P005124, This lab must have iMovie and Garageband; OpenSource software: Skype, InkScape, Pencil, Gimp. Audacity 2.0.5 BlueJ 3.1.0, eclipse, Google Earth, Jing 2.6, Microsoft Silverlight, Picasa 3.9.16, Remote Desktop Connection 2.1.1, previously Second Life Viewer v2 new version (3 available), WolfQuest 2.5, epson scanner software, Adobe Master Coll. CS6 from P0091311 for Fall due to courses being taught Fall term.

Wired NIC 88:63:DF:A4:7E:23


Wireless NIC 0C:4D:E9:B3:5E:EE


Bluetooth NIC 88:63:DF:A4:7E:24

TECHS Submitted by Miles Rakestraw Contact mrakestraw13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault May 20, 2015 11:45 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 19, 2015 11:47 AM 
Task reassigned to Megan Eichler.
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Miles Rakestraw May 19, 2015 11:44 AM 
The magic mouse is ITC 001 for workstation
w#20140176[Edit Inv] is not working.

Mouse has been tested on several different
workstations and is still not responding.

Mouse is under warranty, Apple care has been
contacted and new mouse is being mailed.  The old
mouse will need to be returned to Apple to avoid
being charged.

Case#: 810047232
Repair#: D15654824
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