Service Request Ticket - # 56983

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 20, 2015 10:49 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101055[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Officejet Pro 8000 Printer #CB092A#B1H
Serial No. SCN0CP3Q10D Location PDR

Model CB092A Hostname resumes.wou.edu
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in Ink/Toner Refill

Wired NIC D4:85:64:7D:BB:D0

TECHS Submitted by Miles Rakestraw Contact mrakestraw13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell May 20, 2015 12:59 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell May 20, 2015 12:59 PM 
Went back and tried a few more things; updated 
firmware and restarted everything again.  It 
seems to be working now, if a little slow and 
moody.

I told them that this fix might not last, and 
that they need to decide network or local, as 
this is likely causing some of the issues.
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Ruby Tidwell May 20, 2015 12:08 PM 
The printer was printing blank pages whenever 
it was on.  It was also set up both locally and 
over the network, which is probably causing 
issues.  I removed the local connection so that 
it is just over network and now it will say 
printing in the queue but nothing will print.

Tried removing and reinstalling, restarting 
print spooler & removing driver then 
reinstalling.  Same issue.

Talked with Megan about the printer and she 
said it has had repeated problems via the 
local/network combo connection.  She explained 
that we don't usually look into parts for these 
printers as it is typically more expensive than 
a new one.
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Ruby Tidwell May 20, 2015 10:58 AM 
Task reassigned to Ruby Tidwell.
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Miles Rakestraw May 20, 2015 10:49 AM 
The printer is WUC 119 is saying that it is out of
paper when it is full.  Also when it does print it
prints blank pages very slow.  The printer is
available to be worked on all day today. 

This is for Sierra Meyers.
Contact number is 88432
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