Service Request Ticket - # 56989

Service Request Ticket - # 56989

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Service Request Information

CONTACT	Name	Maty, Siobhan	Date	May 20, 2015 02:08 PM
	Department	Health & Exercise Science	Phone	88175
	Location		Email	matys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110846 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2GG65V1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GG65V1	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFERRING TO NEW USER AND UPGRADING --DO NOT RE INSTALL-secondary station install of: STATA/SE12 single user license from VISA2012003072
	Wired NIC	18:03:73:23:50:64

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Jun 11, 2015 02:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Jun 11, 2015 02:48 PM	Computer is delivered. Ran updates and installed stata. Brought back Loaner.	Add Attachment
Lexie Widmer	Jun 10, 2015 03:48 PM	**This is an incoming email** Hi. Thanks for the clarification. You are welcome to speak to our Division Administrator, Diana McAlpine, who can give you access to my office. Thank you	Add Attachment
Lexie Widmer	Jun 10, 2015 01:26 PM	**This is an outgoing email** Hi Siobhan, The computer that you currently have is a temporary loaner machine. The computer that I am returning is your assigned machine, that is now fixed. Will your office be unlocked then? If it is locked, do we have your permission to get it unlocked? Thanks,	Add Attachment
Lexie Widmer	Jun 10, 2015 01:25 PM	**This is an incoming email** Hello, I have a computer in my office that you substituted for my old one. Why am I getting another one? I am not in my office the remainder of the week, but you are welcome to enter it and do what you need to do to the computer. Siobhan Maty	Add Attachment
Lexie Widmer	Jun 08, 2015 04:06 PM	**This is an email** Hello, Your computer's power supply has been replaced and is ready to be delivered, whenever works for you. You can contact us at 88925 or by replying to this email. Take care,	Add Attachment
Lexie Widmer	Jun 08, 2015 03:39 PM	left VM.	Add Attachment
Lexie Widmer	May 27, 2015 12:59 PM	Left VM for delivery times.	Add Attachment
Lexie Widmer	May 27, 2015 12:58 PM	ext. 88175	Add Attachment
Lexie Widmer	May 26, 2015 02:42 PM	New part received and swapped. Old part has been boxed and placed by Joanie's desk for return. Running updates on user's computer then ready for delivery.	Add Attachment
Lexie Widmer	May 20, 2015 04:01 PM	Swapped with a known good PSU. Worked fine. Sent for a new PSU from Dell under warranty. Service Request# 911431999 <<#3745429-17690804#>>	Add Attachment
Kevin Thibeault	May 20, 2015 02:08 PM	She called in stating that she tried turning on her computer today after installing updates yesterday and she heard a sound that sounded like a blown fuse. Her computer is blinking yellow now and will not turn on.	Add Attachment