Service Request Ticket - # 56995

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2015 09:59 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110103[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34GJZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0081747

Wired NIC 78:2B:CB:B3:9C:60

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor May 21, 2015 11:25 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Babatunde Idahor May 21, 2015 11:25 AM 
-Sophos re-installed.
-Windows update complete.
-browsers updated.
-Href Printers remapped.
 Add Attachment
Babatunde Idahor May 21, 2015 10:31 AM 
Task reassigned to Babatunde Idahor.
 Add Attachment
Megan Thibeault May 21, 2015 09:59 AM 
Chris called in saying that this station won't 
allow anyone to print and when they try to 
manually map the printer it errors out. Its on the 
ref west bank, left side PC
 Add Attachment