Service Request Ticket - # 56997

Service Request Information

CONTACT Name Schoenfeld, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2015 11:44 AM
Department Natural Science/ Earth and Physical Science Phone 88165
Location Email schoenfeldw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100847[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description 5S3QDQ1
Serial No. 5S3QDQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:C5:EC

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor May 22, 2015 03:45 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor May 22, 2015 03:45 PM 
No issues reported with this computer today.
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Babatunde Idahor May 21, 2015 01:03 PM 
So, I made some changes to the power settings 
and manually activated the reset button on the 
power unit.Also, did installed windows 
updates(22 new updates) Everything is fine 
now.If the problem persist then we have to 
bring it back to the office so we can run some 
diagnostics on the entire hardware(especially 
the power unit.).So, I'm just going to keep an 
eye on this till tomorrow.
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Megan Thibeault May 21, 2015 11:55 AM 
Status changed from (5) Completed to (1) Pending
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Babatunde Idahor May 21, 2015 11:55 AM 
Task reassigned to Babatunde Idahor.
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Babatunde Idahor May 21, 2015 11:55 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault May 21, 2015 11:49 AM 
open until 1
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Ryan Ripp May 21, 2015 11:44 AM 
Computer is constantly going into Power Save Mode; 
"Once every 30 seconds". Bill would prefer to be 
contacted by email at (schoenfw) if there are any 
further questions.
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