Service Request Ticket - # 57000

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2015 04:44 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20110389[Edit Inv] (opens in a new window) Bldg/Room TODD 204
Service Tag Description Xerox Phaser 4510/DT Mono Laser Printer
Serial No. ART391895 Location TRI

Model 4510/DT Hostname tri204.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer MAINT: Xerox Phaser 4510 Maint kit from VISA2012003518 JUNE2013 SR#50735; Xerox maint kit for Phaser 4510 V2015005134 MARCH2016 SR59457 IP:140.211.116.120 Ink/Toner Refill

Wired NIC 00:00:AA:F4:67:23


TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public

Entered by Date Memo
Vikas Sharma May 27, 2015 09:42 AM
Status changed from (1) Pending to (5) Completed
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Vikas Sharma May 27, 2015 09:42 AM
Helped with her printer. Redownloded the drivers and it 
worked fine. 
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Vikas Sharma May 27, 2015 08:11 AM
Task reassigned to Vikas Sharma.
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Babatunde Idahor May 26, 2015 09:36 AM
Task reassigned to UCS Tech.
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Babatunde Idahor May 26, 2015 09:16 AM
Task reassigned to Babatunde Idahor.
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Ryan Ripp May 21, 2015 04:44 PM
Nancy and her co-workers have been trying to 
print off Avery Labels for the past week 
without success due to the fact that the linups 
or margins were off. It didn't seem like a 
computer error, because over the phone we tried 
messing with the margins on the document itself 
before printing, and it still printed cutting 
off part of the document. She also mentioned 
that the printer will occasionally fail to 
print for seemingly no reason, without an error 
code of any kind, and then once restarted it 
works fine. She will be in her office next 
Wednesday (the 27th) from 8:30am until 5:30pm. 
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