Service Request Ticket

Service Request Information

CONTACT	Name	Harding, Julie	Date	May 22, 2015 08:30 AM
	Department	OHSU School of Nursing	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121220 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MKV1T6DV30	Location	Going to PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090649,[TRANSFERED from W#20091006- Adobe CS6 Design&Web Premium from P0090339], Adobe Photoshop Lightroom 5 MAC from P0095735; Adobe Acrobat Pro XI(annual subscription) XXXX2014004507 SR56413
	Wired NIC	10:DD:B1:DA:1E:36
	Wireless NIC	88:1F:A1:1F:9A:D0
	Bluetooth NIC	88:1F:A1:1F:9A:D1

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	May 22, 2015 09:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	May 22, 2015 09:41 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Vikas Sharma	May 22, 2015 09:40 AM	Task reassigned to Vikas Sharma.	Add Attachment
Vikas Sharma	May 22, 2015 09:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	May 22, 2015 09:40 AM	She had a cable issue so we swapped and it worked.	Add Attachment
Ryan Ripp	May 22, 2015 08:30 AM	Julie's keyboard that is hooked up to her Mac stopped working this morning, so she swung by the SRD here and picked up a new one. This one does not work as well, so we're thinking it could be a computer problem instead. Her callback number is 88807, and she is ready to have someone go over to check it out.	Add Attachment