Service Request Ticket - # 57009

Service Request Information

CONTACT Name Wilkins, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2015 11:37 AM
Department Student Engagement Phone 88229
Location Email wilkinsj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100089[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 277VMM1 Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 277VMM1 Location PDR 2023 Giveaway

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:08:9B

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell May 22, 2015 12:59 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell May 22, 2015 12:59 PM 
The power supply had died; since it is no longer 
under warranty, I pulled a power supply from 
storage and swapped them.
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Ruby Tidwell May 22, 2015 11:50 AM 
Task reassigned to Ruby Tidwell.
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Ryan Ripp May 22, 2015 11:38 AM 
I have requested more information, such as the 
WOU#.
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Ryan Ripp May 22, 2015 11:37 AM 
****This is an email****
The computer in the Stonewall Center (WUC 106A) 
will not turn on. Can someone please come and 
check it out?
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