Service Request Ticket

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Service Request Information

CONTACT	Name	Kosko, Kenneth A.	Date	May 27, 2015 09:06 AM
	Department	The Research Institute	Phone	88751
	Location		Email	koskok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130311 (opens in a new window)	Bldg/Room	MA 324
	Service Tag	FMLT8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	FMLT8Y1	Location	Julie Bulen
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091622 downgraded to Office Pro Plus 2010, TOVA 8
	Wired NIC	B8:CA:3A:9B:F5:62

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jun 23, 2015 11:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jun 23, 2015 11:52 AM	I was able to get hold of Kenneth and the problem he was encountering with his machine been fuzzy was due to the screen resolution issue. Resetting that solve the problem.	Add Attachment
Ryan Ripp	Jun 23, 2015 10:20 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ryan Ripp	Jun 23, 2015 10:20 AM	Ken just called in, he will be available in his office until 4:00pm today, and back again tomorrow from 8:00am to Noon.	Add Attachment
Katie Halvorson	Jun 22, 2015 11:14 AM	He is in his today from now till 2, maybe longer, and someone can come over and fix it.	Add Attachment
Dyl Karbia	Jun 22, 2015 10:13 AM	Check his office but he wasn't available.	Add Attachment
Dyl Karbia	Jun 17, 2015 01:24 PM	Left voice mail asking Kosko availability.	Add Attachment
Megan Thibeault	Jun 17, 2015 01:12 PM	Task reassigned to Dyl Karbia.	Add Attachment
Vikas Sharma	Jun 17, 2015 08:13 AM	Task reassigned to Vikas Sharma.	Add Attachment
Ruby Tidwell	Jun 15, 2015 09:57 AM	Looked at his computer; it's back to the same funky display, likely due to a driver issue. I tried messing with them, but without success and was unable to download one of the video drivers to test. Vikas, which video driver did you reinstall that worked?	Add Attachment
Katie Halvorson	Jun 15, 2015 08:03 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jun 15, 2015 08:03 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jun 15, 2015 08:03 AM	it's back to the old thing again after his computer did some updates. He would like someone to fix it. He is going to grab some coffee but his door will be unlocked.	Add Attachment
Vikas Sharma	May 27, 2015 10:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	May 27, 2015 10:59 AM	Reinstalled the video drivers and it worked.	Add Attachment
Vikas Sharma	May 27, 2015 10:04 AM	Called in going now	Add Attachment
Vikas Sharma	May 27, 2015 09:43 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	May 27, 2015 09:06 AM	He turned on his computer and the formatting is all different. The text is fuzzy and smaller and when he goes to her documents, they are named different. He can get into everything and it works, it all just looks way different. He tried restarting and still same problem. He is around till 11 and Bob (MA323) or Juile (MA330) can let you in if he isn't there. He will leave his door unlocked just in case. 503-551-0415	Add Attachment