Service Request Ticket - # 57037

Service Request Information

CONTACT Name Lobnibe, Isidore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 27, 2015 10:14 AM
Department Phone 88306
Location Email lobnibei@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130884[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43L7V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:86:4D

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 27, 2015 02:47 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing May 27, 2015 02:47 PM 
removed Web Shield, Wajam, and SafeGuard.  Then 
cleared temp files and browser cache files.
Add Attachment
John Rushing May 27, 2015 10:27 AM 
Left VM to setup time to look at computer.
 Add Attachment
John Rushing May 27, 2015 10:14 AM 
The computer is getting lots of popups.  Need to 
check AV and Anti-Spyware applications.  Computer 
needs scanned for infections.
Add Attachment