Update everything and it worked fine.

Kim just called in saying that it was working for 
awhile since Megan fixed it yesterday, but it has 
since then stopped working.

Computer is ready.

Task reassigned to Babatunde Idahor.

Task reassigned to Megan Eichler.

Seems like she has a lot of virus so i am giving her a loaner 
W20100134 until her machine is reimaged. 

Status changed from (5) Completed to (1) Pending

She called in stating that she is having the same
issues as before with this copier and would like
someone to come and take a look at it.

She will be in her office until 5pm today.

Uninstalled the Ed-copier using print management
and spooler cmds.  Reinstalled from \\krusty. 
This brought back the desired printer settings,
but Adobe Reader was having issues once you got to
that window.  Manually installed Reader and Pro
Updates.  Test prints and changes went through fine.  

She called in stating that she was trying to print
to ED-Copier on crusty and she couldn't change the
print settings. She tried to uninstall and
reinstall the copier but she was unsuccessful with
that too.

She is available all day today