Service Request Ticket - # 57058

Service Request Information

CONTACT Name Taylor, Ella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 28, 2015 02:17 PM
Department The Research Institute Phone 88589
Location Email taylore@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140569[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 15 Retina Display #MJLT2LL/A
Serial No. C02PQ3RZG8WP Location Under 2 week counter

CPU Intel Core i7(2.5GHz quad, 6MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Office 2011 Std for MAC from XXX2014004298; SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack

Wireless NIC A4:5E:60:E4:59:9B


Bluetooth NIC A4:5E:60:E4:59:9C

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jun 02, 2015 09:23 AM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Jun 02, 2015 09:23 AM 
Delivered on 6/2/2015
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John Rushing Jun 01, 2015 04:07 PM 
Status changed from (1) Pending to (2) Scheduled
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John Rushing Jun 01, 2015 04:05 PM 
Delivery time 6/2/2015 at 9am
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John Rushing Jun 01, 2015 03:36 PM 
Sent email to schedule a delivery time.
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Megan Thibeault Jun 01, 2015 03:09 PM 
Task reassigned to John Rushing.
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Ruby Tidwell Jun 01, 2015 02:07 PM 
Installed Sophos, flash, shockwave, java, firefox, 
chrome, MSO 2011, ran updates

Ready to deploy
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Vikas Sharma Jun 01, 2015 10:25 AM 
Task reassigned to UCS Tech.
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Vikas Sharma Jun 01, 2015 09:07 AM 
Task reassigned to Vikas Sharma.
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Dyl Karbia May 29, 2015 03:58 PM 
Task reassigned to New Equip. Setup.
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Nick Moore May 29, 2015 01:46 PM 
Task reassigned to Dyl Karbia.
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Sarah Pettigrew May 28, 2015 02:17 PM 
EDIT: The WOU # of the laptop is 20140569[Edit Inv]
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Sarah Pettigrew May 28, 2015 02:17 PM 
NEW EQUIP SETUP: A MacBook Pro, additional power adapter, and 
USB SuperDrive need to be setup and delivered to Ella Taylor in 
TODD 101. The WOU # of the laptop is 2040569. The new 
equipment is on the shelves across from the restroom in ITC 009.
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