Service Request Ticket - # 57066

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2015 10:17 AM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 90MQZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007

Wired NIC 18:03:73:B0:E2:D9

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Jul 07, 2015 05:02 PM 
Status changed from (1) Pending to (5) Completed
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Nick Moore Jul 07, 2015 05:02 PM 
computer setup and returned
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Nick Moore Jul 07, 2015 01:53 PM 
This computer is almost complete it will be done by the end of the 
day
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Megan Thibeault Jul 07, 2015 07:39 AM 
update?!
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Nick Moore Jun 29, 2015 09:31 AM 
Task reassigned to Nick Moore.
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Lexie Widmer Jun 01, 2015 03:14 PM 
Status changed from (1) Pending to (4) On Hold
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Lexie Widmer Jun 01, 2015 03:13 PM 
Task reassigned to UCS Tech.
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Lexie Widmer Jun 01, 2015 03:13 PM 
Status changed from (1) Pending to (4) On Hold
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Lexie Widmer Jun 01, 2015 03:00 PM 
Task reassigned to Lexie Widmer.
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Katie Halvorson May 29, 2015 10:17 AM 
****This is an email****
WOU Tag:  20110221[Edit Inv] (Dell Desktop CPU)

 

I would like to schedule a re-format of my hard
drive and re-install of my operating system. 

 

I would like to schedule this to occur after
6/28/2015 and be completed by 7/8/2015.

 

No local files or programs need to be saved.

 

I would like administrator access on the newly
formatted machine so that I can install software
on my own.

 

I will disconnect the CPU and leave it on my desk.
 When the reformat is complete, please just leave
the CPU on my desk.  I will reconnect it myself.

 

Thanks,

Marshall
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