Service Request Ticket - # 57067

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne_old   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2015 11:18 AM
Department Phone
Location Email kincanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20121155[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iPad with Retina Display Wi-Fi 16GB Black
Serial No. DMPKT2VJF182 Location PDR 2023 Giveaway

CPU Dual-core A6X with quad-core graphics


OS iOS 6 Software GPS locater deluxe edition App from VISA2012003505, Proloquo2Go Version 3.0.1 from VISA2012003511, Pictello, v1.7 by AssistiveWare iPAd app from VISA2012003515, Office² HD v5.2.2 by Byte², iPad app from VISA2012003516

Wireless NIC 04:E5:36:30:A2:BB


Bluetooth NIC 04:E5:36:30:A2:BC

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell May 29, 2015 01:56 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell May 29, 2015 01:56 PM 
Restored the iPad successfully; set up and 
restored the apps listed in inventory.

Returned to Janeanne.
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Ruby Tidwell May 29, 2015 01:18 PM 
Tried a hard reset and update through iTunes 
unsuccessfully.

Now trying a restore.  Janeanne said that she 
didn't need to save any of the info
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Ruby Tidwell May 29, 2015 12:00 PM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson May 29, 2015 11:19 AM 
89493
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Katie Halvorson May 29, 2015 11:18 AM 
The iPad has failed and will no longer turn on. 
It does light up when she tries to charge it
though.  The power button doesn't respond after a
charge.  There is no response from the iPad.

Ipad is with her in Library 117B
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