Service Request Ticket

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Service Request Information

CONTACT	Name	Eyo, Affiong	Date	Jun 01, 2015 09:14 AM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	eyoa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130887 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43Z7V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Z7V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:43:92

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 05, 2015 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 05, 2015 01:21 PM	Delivered New setup on 6/5/2015.	Add Attachment
John Rushing	Jun 05, 2015 01:03 PM	Loaner 20090556 returned with new equip setup.	Add Attachment
Tricia Flaherty	Jun 04, 2015 06:01 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Jun 04, 2015 06:01 PM	**This is an email** Tricia, Thank you for the phone call, it was very helpful in understanding the different options! I talked with Affie and we weighed out the pros and cons you helped clarify. We have decided to move forward with getting all desktop options for the computers in our office that are up for replacement. We have several with dual screens already, but you will see that they have one large screen and one small screen. In the transition, we would like to keep the new screen and the old large screen please. Please let me know if we should still plan for 11 am tomorrow for installation of these (as previously planned with Megan) or if we need to schedule another day/time. Thank you, Anna	Add Attachment
John Rushing	Jun 04, 2015 08:08 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
John Rushing	Jun 03, 2015 03:58 PM	old off on delivery until they confirm that they want a desktop or a laptop. Tricia emailed her yesterday 6/2/2015	Add Attachment
John Rushing	Jun 03, 2015 03:53 PM	Task reassigned to John Rushing.	Add Attachment
Lexie Widmer	Jun 03, 2015 03:04 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jun 03, 2015 03:04 PM	Setup and ready to deploy. Back on the shelf.	Add Attachment
Lexie Widmer	Jun 03, 2015 02:38 PM	Task reassigned to Lexie Widmer.	Add Attachment
Tricia Flaherty	Jun 02, 2015 05:09 PM	see Tricia before deploying	Add Attachment
Lexie Widmer	Jun 02, 2015 04:07 PM	Computer is to the left of my desk. Still needs to be setup.	Add Attachment
Lexie Widmer	Jun 02, 2015 02:23 PM	Named and bound.	Add Attachment
Ruby Tidwell	Jun 01, 2015 03:11 PM	started image	Add Attachment
Sarah Pettigrew	Jun 01, 2015 01:33 PM	Task reassigned to New Equip. Setup.	Add Attachment
Sarah Pettigrew	Jun 01, 2015 01:33 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Jun 01, 2015 01:33 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Affiong Eyo in WUC212C. The WOU # of the new computer is 20130887 and the new monitor is 20130966. The WOU # of the old computer is 20090554 and the old monitor is 20090631. The equipment is on the GFA shelf in the hallway.	Add Attachment
Vikas Sharma	Jun 01, 2015 11:08 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Jun 01, 2015 11:08 AM	Emailed user and let them know they will have new machine by this week	Add Attachment
Vikas Sharma	Jun 01, 2015 11:06 AM	20090556 Loaner gave it to her.	Add Attachment
Tricia Flaherty	Jun 01, 2015 10:49 AM	GFA eligible ...Sarah will assign equipment and make the New Equip setup this afternoon	Add Attachment
Vikas Sharma	Jun 01, 2015 10:25 AM	Trisha is checking if its GFA	Add Attachment
Vikas Sharma	Jun 01, 2015 10:25 AM	Seems like a hardware issue	Add Attachment
Vikas Sharma	Jun 01, 2015 09:56 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Jun 01, 2015 09:14 AM	Computer not turning on this morning. She has held down the power button and unplugged and still no response. She can't see the back to see if the power supply is on or off. She can see two lights blinking on the tower but still nothing turning on. She is unsure of her schedule and to call before heading over.	Add Attachment