Service Request Ticket

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Service Request Information

CONTACT	Name	Mahoney, Anna	Date	Jun 01, 2015 10:32 AM
	Department	Business/Economics Division	Phone	88181
	Location		Email	mahonya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110155 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34SMZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:B3:96:85

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 02, 2015 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 02, 2015 10:40 AM	all setup	Add Attachment
Megan Thibeault	Jun 01, 2015 04:47 PM	**This is an email** Anna, We have a new computer to get setup for you since your old one had hardware failure. I just wanted to know what your availability looked like so we can come get the loaner and replace it with your new machine. Thanks, Megan	Add Attachment
Megan Thibeault	Jun 01, 2015 04:45 PM	Task reassigned to Megan Eichler.	Add Attachment
Lexie Widmer	Jun 01, 2015 04:40 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jun 01, 2015 04:40 PM	Computer is setup and ready to go. -named/bound/AD -updates (flash,shockwave,silverlight,browsers, windows,apple,reader) -sophos -network settings/device manager (USB3) -windows/microsoft activated	Add Attachment
Lexie Widmer	Jun 01, 2015 04:37 PM	Task reassigned to Lexie Widmer.	Add Attachment
Ruby Tidwell	Jun 01, 2015 02:29 PM	Imaging now	Add Attachment
Ruby Tidwell	Jun 01, 2015 01:23 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Sarah Pettigrew	Jun 01, 2015 01:20 PM	Task reassigned to New Equip. Setup.	Add Attachment
Sarah Pettigrew	Jun 01, 2015 01:20 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Jun 01, 2015 01:20 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Anna Mahoney in WH 202. The WOU # of the new computer is 20130886 and the new monitor is 20130965. The WOU # of the old computer is 20110155 and the old monitor is 20110208. The new equipment is on the GFA shelf in the hallway.	Add Attachment
Vikas Sharma	Jun 01, 2015 11:08 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Jun 01, 2015 11:08 AM	I already gave them a loaner.	Add Attachment
Vikas Sharma	Jun 01, 2015 11:07 AM	GFA eligible ...Sarah will assign equipment and make the New Equip setup this afternoon. Emailed user and let them know they will have new machine by this week	Add Attachment
Vikas Sharma	Jun 01, 2015 10:38 AM	Task reassigned to Vikas Sharma.	Add Attachment
Katie Halvorson	Jun 01, 2015 10:32 AM	**This is an email** it doesn't even come on. We tried unplugging, waiting, etc. Can't log in at all.	Add Attachment
Katie Halvorson	Jun 01, 2015 10:32 AM	**This is an email** Good morning, Anna Mahony's computer isn't responding this morning. The WOU number is 20110155. She is located in West House 202. She is here now, but I can also be the contact person when she goes to class. Thank you, Kathy	Add Attachment