Service Request Ticket - # 57096

Service Request Information

CONTACT Name Behling, Mylisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2015 11:22 AM
Department College of Liberal Arts and Sciences Phone 88226
Location Email behlingm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120305[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DT Color Printer
Serial No. XFN137012 Location PDR

Model 8570/DT Hostname hum3.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56 Ink/Toner Refill

Wired NIC 00:00:AA:D7:76:2E

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Jun 01, 2015 11:35 AM 
Task reassigned to Nick Moore.
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Nick Moore Jun 01, 2015 11:35 AM 
Status changed from (1) Pending to (5) Completed
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Nick Moore Jun 01, 2015 11:35 AM 
shut of the printer and it was working fine.
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Katie Halvorson Jun 01, 2015 11:22 AM 
Error "printer is in error state" on printer.  She
tried to fix the problem and it still says the
same error. Multiple users are getting the same error.

HUM-3
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