Service Request Ticket

Service Request Information

CONTACT	Name	Foster, Ashlee	Date	Jun 01, 2015 12:56 PM
	Department	Registrar’s Office	Phone	88189
	Location		Email	fostera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130856 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43Z6V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Z6V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:58:5A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 01, 2015 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 01, 2015 02:58 PM	installed	Add Attachment
Megan Thibeault	Jun 01, 2015 01:32 PM	**This is an email** Ashlee, I have a service request to get Adobe CC2014 installed on your computer. I was wondering what your availability looked like for this afternoon to get this installed. If today doesn't work, please let me know what works best for your schedule. Thanks, Megan	Add Attachment
Tricia Flaherty	Jun 01, 2015 01:03 PM	I guess I already uploaded the DC serialization to T: Drive too: T:\Adobe CCE\CCEPackages\SerializedDeviceAdobeCCDesktop\AdobeDCWIN_cont_FAClicense	Add Attachment
Tricia Flaherty	Jun 01, 2015 01:01 PM	use this to serialize just CC2014 apps then I have seperate file to serial the Acrobat DC(new version), APPS that are needed: InDesign, Photoshop, Illustrator and Acrobat	Add Attachment
Tricia Flaherty	Jun 01, 2015 12:56 PM	Task reassigned to Megan Eichler.	Add Attachment