Service Request Ticket - # 57103

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2015 01:39 PM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130888[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4419V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4419V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:53:0B


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Jun 05, 2015 01:21 PM
Status changed from (1) Pending to (5) Completed
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John Rushing Jun 05, 2015 01:21 PM
Delivered New setup on 6/5/2015.
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John Rushing Jun 05, 2015 01:12 PM
Task reassigned to John Rushing.
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Tricia Flaherty Jun 04, 2015 06:04 PM
****This is an email****
Tricia,
Thank you for the phone call, it was very helpful
in understanding the different options!  I talked
with Affie and we weighed out the pros and cons
you helped clarify.  We have decided to move
forward with getting all desktop options for the
computers in our office that are up for replacement.  

We have several with dual screens already, but you
will see that they have one large screen and one
small screen.  In the transition, we would like to
keep the new screen and the old large screen please.  

Please let me know if we should still plan for 11
am tomorrow for installation of these (as
previously planned with Megan) or if we need to
schedule another day/time. 

Thank you,
Anna
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Tricia Flaherty Jun 02, 2015 05:10 PM
see Tricia before deploying 
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Megan Thibeault Jun 02, 2015 04:29 PM
****This is an email****
Anna,

I have two new computers to setup for MSSP, one
for the front desk and one for you. I was
wondering if tomorrow afternoon would work for
this setup. If not please let me know what the
best time would be for this. Anything saved
locally on the machines (desktop, c:drive) will
need to be backed up to a network drive or an
external drive. I can assist with this if needed.

Thanks,
Megan 
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Megan Thibeault Jun 02, 2015 03:21 PM
Task reassigned to Megan Eichler.
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Lexie Widmer Jun 02, 2015 03:17 PM
Task reassigned to UCS Tech.
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Lexie Widmer Jun 02, 2015 03:17 PM
Setup and ready to go. Back on the shelf
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Lexie Widmer Jun 02, 2015 02:44 PM
Task reassigned to Lexie Widmer.
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Lexie Widmer Jun 02, 2015 02:23 PM
Named and bound.
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Ruby Tidwell Jun 01, 2015 03:11 PM
started image
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Sarah Pettigrew Jun 01, 2015 01:39 PM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Anna Hunter in WUC 212E. The WOU # of the 
new computer is 20130888[Edit Inv] and the new monitor is 20130967[Edit Inv]. The 
WOU # of the old computer is 20090553[Edit Inv] and the old monitor is 
20090630[Edit Inv]. The new equipment is on the GFA shelf in the hallway.
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