Service Request Ticket - # 57105

Service Request Ticket - # 57105

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Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Jun 01, 2015 01:46 PM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130889 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	43Q8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43Q8V12	Location	Jen Sauer loaner wipe in 2 wks
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:88:73

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 05, 2015 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 05, 2015 01:21 PM	Delivered New setup on 6/5/2015.	Add Attachment
John Rushing	Jun 05, 2015 01:12 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jun 02, 2015 04:30 PM	**This is an email** Anna, I have two new computers to setup for MSSP, one for the front desk and one for you. I was wondering if tomorrow afternoon would work for this setup. If not please let me know what the best time would be for this. Anything saved locally on the machines (desktop, c:drive) will need to be backed up to a network drive or an external drive. I can assist with this if needed. Thanks, Megan	Add Attachment
Megan Thibeault	Jun 02, 2015 04:26 PM	Task reassigned to Megan Eichler.	Add Attachment
Lexie Widmer	Jun 02, 2015 04:09 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Jun 02, 2015 04:09 PM	Computer is setup and ready to deploy; back on the shelf.	Add Attachment
Lexie Widmer	Jun 02, 2015 03:20 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Jun 02, 2015 02:22 PM	Named and bound	Add Attachment
Ruby Tidwell	Jun 01, 2015 03:11 PM	started image	Add Attachment
Sarah Pettigrew	Jun 01, 2015 01:46 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered for the Multicultural Front Desk station. Contact Anna Hunter for info. The WOU # of the new computer is 20130889 and the new monitor is 20130968. The WOU # of the old computer is 20090557 and the old monitor is 20080634. The new equipment is on the GFA shelf in the hallway.	Add Attachment